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Discussion Starter · #1 ·
Well I just got the car back, being out of warranty Saab USA covered the cost of all the parts and I had to pick up the labor, I appreciated that, but going back to the dealer reminded me how incompetant and careless the dealerships are. It all started yesterday when I originally was scheduled to have it fixed. I dropped the car off in the morning and got a ride 2 work, I was told it would be about 2 hours. I get a call 2 hours later(expecting to hear "your car is ready") nope, they ordered the wrong part. I pickup my car cause i need it for the night and return the next morning. I drop it off and specify "Please do not change the blown tailight bulb I have an extra one, and also remeber to put the fuse back in for the seat warmers when your done". "You got it" he says. off I go to work. I also got an oil change(usually do myself but im going on a long trip next week, and it is -2 degrees out and supposed to snow a foot 2morrow so I'll get the next one.) and I just now picked it up and paid.(and yes they charged me $2.50 for the bulb i told them not to replace (no biggie)) They pull my car around and I inspect the new cover and nice new cushy pad. I sit down adjust the seat and go to put my sealtbelt on. SNAP!. The sealtbelt goes flying. HE forgot to put the seatbelt back on! Are you kidding me how do you forget to put the most important safety feature. I said "good thing I caught that huh" mechanic laughs and says "yea that sometimes doesnt catch all the way." How reassuring. Assuming that they forgot the fuse as well I awssk if he had remebered to replace the fuse I had pulled when the fire occured. His response "They never told me about any fuse" He then popped the panel and took him five minutes to figure out which fuse it was. I say "its the yellow one" as he peruses the fusemap. Ok finally all done. Or I think. I get home home and step out of the car and notice s bunch of black dots on my hood, (car was dirty as hell before due to road salt) It's frozen oil spots. Oh yippie not only are they retarded they are also sloppy. So I get a rag and clean it off and run to the computer to bitch about it on the internet. right after I looked to see if they actually changed the oil, they did.

Is it just me , or if any other type of business was run like this it would be out of business in 2 months, its such a shame how dealerships care nothing about there customers unless they are there to buy. Needless to say my next Saab will not be bought from that dealership. (end rant)
 

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Yep dealerships are like that, I have one down the street $70 :? an hour for service alone (minium of one hour charge e.i. hour and five min. = extra $70 pulled out of your ass(no lube :shock: ). What sucks is i have a appointment for a diganosic monday with the one in the next town for $98, estmated time hour and a half, you do the math.
Present company exluded (Burnside)
 

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I can't remember the last time I took my car to a dealership. They are just total ripoffs and not nice people. But that might explain why my car isn't running so perfect this winter, damn weird ass weather patterns.
 

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I took my VW Van in for a Major Service and to fix a water pump. I told them no matter what I could not afford to go over $1000 for parts do if they find anything dont fix it. They call to tell me my car is finished and the total was $2400. I told them no way I couldnt pay that so I had to leave it in their lot for 2 1/2 mo before I could pick it up. I was in college and only worked 3 nights a week. Needless to say, I hate dealers and will never buy a car from one or take my car to one. I would much rather support the small local guy who will get his shit done right because he has a rep to uphold.
 

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dont generalize guys. the dealership i have gone to for simple ish... has done everything for me for free and perfect to boot... i even exchange knowledge with them since they need to learn as we do
 

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I always get good service from the dealership if I have to go back there. I think that there are some good ones and some bad ones. The worst ones are usually the ones that have other brands lumped in with them also. Sorry you had a bad experience at the dealer but don't generalize too much and maybe ask around if anyone knows a better dealer to go to.
 

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Discussion Starter · #7 ·
learn indeed, evertytime I go to the dealership I spend a half an hour explaining how to fix a problem when they should know themselves, but thats how they are trained, by the company that makes $$ off of uneccesary repairs. I feel like i need to sit this guys down and say "Here is the Internet. .... This is Saablink....this is Saabnet. Don;t get up until you read it all you dumb bastard!"
 

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jrbrangi said:
the company that makes $$ off of uneccesary repairs.
I'll tell you what. They said I needed new shocks $999, I said no thanks. Two years later, stock shocks and running smooth. They said I needed a new starter, hmm two years later starts up like a champ (in the non-winter months). And I don't mean to generalize, but I have been to over 3 dealers where I've lived, same type of service.

Oh and my uncle worked for a dealership that would quote more for parts, so that the customer would have to pay more. They were required to do that. If they used half a bottle of coolant, they charged for the whole bottle etc...He actually got fired for complaining about it.
 

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I hear these stories all the time about dealerships,(all types landrover to ford)
the service writer is paid according to how much work they can SELL you needed or not . Most dealerships mechanics are what we call Parts replacers only, not able to determine what is the problem and they are not encouraged to do many more than what the book says , and in my experence NO vehicles read the book , every car is different and is driven different .
So my suggestions is find an Independ shop you can trust. with experenced mechanics.
IF you go to the dealership with your problems Write it down( keep a copy)
be specific, when does it happen , sounds , smells ect...
take a pic of you car as you drop it off , for proof if scraches , dirt , dents, so if that happens you have CYA ,
our shop welcomes knowledgeable customers , and takes no offence , Remember IT"S YOUR CAR.
and most of all don't let them talk down to you .
Or drive to Georgia , we'll fix right the first time :D But if you had a bad experence , don't take those feeling out on another shop, as shop owner i have to deal with this all the time , taking the flack that should have been directed at the manager of the problem Shop , service dept. :(
 

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dealer wanted somethin like 900 from me for new front shocks, i took them to my local mechanic ( who drives a beefy early 90s 9000t) and i got all four replaced for way less than that. he only charged 45 an hour for labor, cant beat that unless u do it yourself. but if u look at these posts, it seems as if the people backing up the dealership are still under warranty. maybe not, but thats just my observation. anyways i guess its understandable to like taking it there if you are under warranty, afterall everything pretty much is free
 
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