I shipped 2 pristine silver doors from an aero across the country a few years ago for a fairly paltry sum. both arrived with smashed glass, and massive damage. At the request of the buyer, I had the UPS store pack, and ship them, then pay with his cc over the phone, so I was simply the dude dropping doors off to be shipped. He dealt with the refund, insurance, etc.
For me.....the buyer was cool, and understood, and worked things through with the shipper directly. I would never ship a set again though. Too large and fragile to guarantee a safe delivery.